FAQ
Can you deliver my order to another country?
We love that you would like to share some joy with a loved one in another country and treat them to a wonderful gift! To ship to another country, make sure to select the correct website for the country that you want your gift to be delivered to. You can do this by selecting the country and language in the bottom right corner of our homepage.
Please keep in mind that you will only be able to choose payment methods approved for this specific country and stocks can differ per country as well. Is your preferred country not in the list? This means that at the moment, we do not ship to this country yet, but we hope that we will can add this to our list very soon!
I have placed my order, can I still change it?
It is not possible to change the order after you have placed it. This applies to address changes, adjusting your ordered products, and the cancellation of your order. If you have changed your mind, you can return your products free of charge following delivery of the order.
How quickly will I receive my order?
Of course, once you’ve placed your order, you won’t want to wait to get your hands on the delicious products. We will of course let you know when your order is on its way; you will receive an email with your track & trace code. It’s worth using this code to track your order via our carrier, so that you will know exactly when you can expect it.
Why does it sometimes take a little longer? Your order may experience a delay at our carrier. Keep an eye on your track & trace code.
If you place your order on Saturday and do not opt for Sunday delivery, you will receive your order on Monday.
If an ordered product is not in stock, we generally refund the order. However, we may deliver your entire order a little later than your selected delivery date.
We sometimes need to adjust our delivery times if we are particularly busy. For instance, this may occur during the holiday season. You can find current delivery times on our website.
We do not deliver on public holidays.
